Brisk Air Employees are required to agree to uphold the highest level of professionalism and adhere to the following standards and procedures:
Professionalism:
Brisk Air Employees will conduct themselves with the highest level of professional behavior when interacting with our valued customers, fellow contractors, co-workers, suppliers and the public at large.
Brisk Air will continually strive to uphold the highest level of technical knowledge through continued education, training, and interaction with qualified professionals in the HVAC field.
Brisk Air Employees will follow procedures that ensure their own safety and the safety of their co-workers and customers.
Brisk Air Practice will meet local codes and adhere to all laws, regulations, and ordinances pertaining to general HVAC business practices and the selling, servicing and installation of all HVAC equipment, components, and duct work.
Customer Service:
Brisk Air Employees will always treat their valued customers with integrity, competence and objectivity. We are committed to responding to customer issues in a timely manner.
Brisk Air Employees are committed to resolving all customer complaints and will work together with the customer to see that all problems have been addressed and corrective actions have been taken.
Brisk Air Employees are committed to respond to call backs with a minimum of inconvenience to the customer.
Field Service:
Brisk Air Employees will conduct field service work in a timely, systematic and well documented manner, striving to exceed the expectations of the customer.
Brisk Air Employees will document the service work accurately and professionally so a comprehensive history of our valued customer’s HVAC system is well maintained.
Brisk Air Employees shall maintain the proper tools, and their condition, to properly diagnose and service HVAC mechanical equipment and systems.
The Brisk Air Promise represents our Core Values as a company and as individuals. The privilege to serve customers that trust and appreciate our committed pursuit of providing the highest level of customer service, and HVAC solutions. Is what motivates Brisk Air and makes Brisk Air a Team.
